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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kirk Olson

Kirk Olson

March 21, 2025

5  out of  5
rating by Kirk Olson
"I have been with State Farm since I was 16 when Bill Mertz ran the office. Tim and staff especially MEGAN have been outstanding over the years with excellent service, understanding and patience. Thank you for the excellent customer service!
Kirk Olson"
We responded:
"Kirk,
Thank you for your great review and also for being with State Farm and my agency. You are right, Megan is the greatest! You were here when I arrived in January 2001 and I appreciate all the years you have been with me.
Tim"
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ryan malkes

January 13, 2025

5  out of  5
rating by ryan malkes
"I have done business with this office several times over the last 10 years, appreciate their willingness to stay connected and their commitment to finding the best prices and policies."
We responded:
"Ryan,
Thank you for the great review and for letting State Farm and my agency handle your insurance needs.
"
Profile photo of Maryna Lane

Maryna Lane

May 29, 2024

5  out of  5
rating by Maryna Lane
"Gary did a great job setting me up with an insurance policy. He was great at communicating and explaining everything for us. Thanks, Gary! We look forward to working with State Farm."
We responded:
"Maryna,
Thank you for the kind words. Really appreciate having you with us at State Farm and looking forward to serving you in the coming years.
Best regards,
Tim"
Profile photo of Patrick Z

Patrick Z

May 23, 2024

5  out of  5
rating by Patrick Z
"Gary was very kind and helpful in getting our new home and car insured!"
We responded:
"Patrick,
Thank you for the review. Very happy to have you insured with us at State Farm.
Best regards,
Tim"
Profile photo of Kristen Stansbury

Kristen Stansbury

May 21, 2024

5  out of  5
rating by Kristen Stansbury
"Gary helped me with my questions and made the process quick and easy. State Farm agents are always friendly and timely. Thank you for making that so easy!"
We responded:
"Kristen,
Thank you for the great review. Very happy to have you with us.
Best regards,
Tim"
Profile photo of Maurice Wilhelm

Maurice Wilhelm

March 2, 2024

5  out of  5
rating by Maurice Wilhelm
"Great People, Great Place"
We responded:
"Maurice,
Thank you for the kind review.
Best regards,
Tim"
Profile photo of Andy Thelen

Andy Thelen

February 25, 2024

4  out of  5
rating by Andy Thelen
"Quick response and good service"
We responded:
"Andy,
Thank you for the kind words. Hope we can serve you for years to come.
Best regards,
Tim"
Profile photo of Renae Hendershot

Renae Hendershot

February 3, 2024

1  out of  5
rating by Renae Hendershot
"New review, I'm very disappointed in Tim's staff, she was very rude. She made a mistake and left me holding the bag. I wonder if Tim knows how she talks to customers.

I had Tim as an agent many years ago, and had gone elsewhere through the years, but last year decided to check rates with him again, he and his team helped me get all set up and at rates much better than what I was paying. Just recently had an accident with a new vehicle that I hadn't even gotten insured yet, and even though I didn't have collision on my current policy, and Tim couldn't help with going after the other insurance company he helped advise me, on ALL aspects of how to proceed with getting this issue taken care. Which is still in the works, and Tim is still helping me see it through."
We responded:
"Renae, thank you for the great review. We try to help anyway we can."
Profile photo of Mary Jo Cocchiarella

Mary Jo Cocchiarella

December 21, 2023

5  out of  5
rating by Mary Jo Cocchiarella
"Great service!"
We responded:
"Mary Jo,
Thank you for the great review. You've been with my agency since my first year in business. Can't believe it's already been 23 years. Really appreciate you and hope to have you with us for another 23+ years.
Tim"
Profile photo of Mary Kirchoff

Mary Kirchoff

December 15, 2023

5  out of  5
rating by Mary Kirchoff
"Megan is (AGAIN) so helpful. She always knows the answers to my questions."
We responded:
"Mary,
Thank you for the great review. You are right. Megan does a wonderful job. Thank you for being insured with us for as long as I have been here. I remember visiting your home in my first year as an agent 23 years ago. Really appreciate your being with us for so long.
Best regards,
Tim"
Profile photo of Christine Brandt

Christine Brandt

December 13, 2023

5  out of  5
rating by Christine Brandt
"Megan provides great customer service. She is so friendly and knowledgeable. I know my issues and/or questions will always be handled with the utmost care when speaking to Megan. I have been with the Tim Walstrom agency for over 20 years and have always been happy with their service."
We responded:
"Christine,
Thank you for the nice review. Looking forward to serving you for another 20 years. Thank you for being with State Farm and my agency.
Tim"
Profile photo of Sharon Franta

Sharon Franta

December 12, 2023

5  out of  5
rating by Sharon Franta
"I've been with this agency for over 30 years. Tim and Megan are great to work with, quick to respond, knowledgeable, and help me keep all my policies in order which gives me peace of mind."
We responded:
"Sharon,
We are thrilled to be your insurance company and agency. Thank you for the terrific review.
Tim "
Profile photo of Sue Stroinski

Sue Stroinski

December 12, 2023

5  out of  5
rating by Sue Stroinski
"Needed a new insurance binder for my refinanced auto, the response was crazy fast! Thank you Megan!"
We responded:
"Sue,
Glad you are happy with our service. Let us know anytime you need anything. Thank you for the great review.
Tim"
Profile photo of Trystan Stevens

Trystan Stevens

December 12, 2023

5  out of  5
rating by Trystan Stevens
"Megan is great and has always been super quick to respond whenever I need anything."
We responded:
"Trystan,
Thank you for the wonderful review. Really appreciate having you with us.
Tim"
Profile photo of Lee Vang

Lee Vang

December 12, 2023

5  out of  5
rating by Lee Vang
"I’ve had nothing but great experiences w/ Tim and his staff. Megan and Panu go over and beyond for their customers. They’re always ready to assist me in anything and is always finding ways to help me save w/ my insurance. Thanks ladies!!!"
We responded:
"Lee, Thank you for your review. Glad to hear we are serving you well. Looking forward to working with you for years to come.
Tim"
Profile photo of Harmony Angellar

Harmony Angellar

December 11, 2023

5  out of  5
rating by Harmony Angellar
"Megan goes above and beyond to ensure total comprehension and a great customer experience through and through."
We responded:
"Harmony, thank you for the wonderful review. Your family has been insured here since before you were born LOL. Really appreciate having you with us. Tim"
Profile photo of Jon Sawyer

Jon Sawyer

December 7, 2023

5  out of  5
rating by Jon Sawyer
"Megan is the best in the business,she is always looking out for the customer!
My mom was with her for many years and I will be be too."
We responded:
"Jon, I agree. Megan truly is the best! Thank you for the great review and we look forward to serving you for many years ahead!"
Profile photo of Bobby Woods (Rickybobby)

Bobby Woods (Rickybobby)

November 28, 2023

5  out of  5
rating by Bobby Woods (Rickybobby)
"Tim and his staff (Panu) are the best. Extremely knowledgeable and caring. Truly want to make sure you are taken care of.
I highly recommend this agency for all of your insurance needs."
We responded:
"Really appreciate the nice review and glad everything is getting fixed on your boat. Sail on..."
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A x T

November 24, 2023

5  out of  5
rating by A x T
"Tim has been helping us with our insurance needs for over 20 years. He and his team are great to work with. Highly recommend!"
We responded:
"Thank you for your wonderful review. Looking forward to serving you for another 20+ years.
Tim"
Profile photo of Carolyn Hunter2104Rose

Carolyn Hunter2104Rose

November 10, 2023

5  out of  5
rating by Carolyn Hunter2104Rose
"Excellent help with my problems. Easy to reach and to
Talk with. Been with State Farm since 1964"
We responded:
"Carolyn,
Thank you for the nice review. We are always happy to serve you. Thank you for being insured with State Farm and my agency for so long.
Tim"
Profile photo of Jack Thao

Jack Thao

November 6, 2023

5  out of  5
rating by Jack Thao
"Switching from Progressive to State Farm saved me hundreds of dollars. Working with Panu was a great experience. She was very knowledgeable and relatable. I definitely felt like Panu helped me find the best options for me and saved me a lot of money. Panu never pressured me into buying anything, she just laid out all my options and explained how they differ and how they can help me save money. Definitely recommend working with Panu! Very satisfied!"
We responded:
"Jack,
Really appreciate your review. You are right, Panu is great and really takes care of people. Glad we saved you money and hope to have you with us for a long time. Tim"
Profile photo of Pierre Apia

Pierre Apia

October 10, 2023

5  out of  5
rating by Pierre Apia
"My time with Tim Walstrom - State Farm Insurance goes as far back as 2015 with Nick Pierce and Panu. I left went to Geico, All State and now I am back again to Tim and Panu. After a lot of frustration in hooking up with the Drive and Save app with my android phone. I gave up. With one last call to Tim after signing up with no Drive & Save discount, Tim said "Peter, how about Tuesday 11:30am?" Tim was here today all the way to Apple and found a way to activate me on Drive and Save on my Android phone with my heavy discount. Please give Tim a call if you are being frustrated by Insurance company and experience a huge difference.
Tim, Panu and all the Staff... Thank you."
We responded:
"Peter,
So happy to have you back with us and happy to visit and get the discount working for you so you can save more. Let me know anytime you need anything.
Best regards,
Tim"
Profile photo of Jeremy Rappaport

Jeremy Rappaport

September 21, 2023

5  out of  5
rating by Jeremy Rappaport
"When my Kia was disabled after an attempted theft Tim personally made sure my car was towed to a dealership before my lot was going to get plowed. Thank you!"
We responded:
"Jeremy,
Always happy to help and look forward to working with you in the future!
Tim"
Profile photo of Gerthao Chang

Gerthao Chang

September 1, 2023

5  out of  5
rating by Gerthao Chang
"Thanks Gary Pillsbury @ State Farm for helping me save on my insurance!"
We responded:
"Gerthao, Thank you for your kind review and very excited to have you joining us at State Farm and my agency. Looking forward to serving you in the years ahead.
Tim"
Profile photo of Bernard Senyonga

Bernard Senyonga

August 2, 2023

5  out of  5
rating by Bernard Senyonga
"The best agent. Always ready to help and listens to everyone. Reasonable and understanding. I would recommend anyone to Tim Walstrom."
We responded:
"Bernard, thank you for the kind words. Really appreciate you and thank you for being insured with us for over 20 years. Time flies to quickly, but looking forward to the next 20. Tim "